Terms and conditions
1. OBJECT
The website www.snaga.gr is the online store, which is the online presence of the company under the name “————————————–” (VAT ———, Tax Office ————, GEMI No. ———————). The headquarters of the company, which will henceforth be called the company, is located in Thessaloniki (street —————- no. —-), phone +30—————.
The online store (e-shop) www.snaga.gr enables both our customers and all internet users to be immediately informed about the products offered by our company, as well as to make their purchases electronically.
The use of the web pages and services of www.snaga.gr by the visitor / user presupposes his unconditional agreement with the following terms of use, which apply to all the content included in its website. The visitor / user must carefully read these terms before using the services of the website and if he does not agree, he must not use the services and their content. The visitor / user is kindly requested to check the content of the terms of use for possible changes. The continued use of www.snaga.gr even after any changes means the unconditional acceptance of these terms by the visitor / user. Access to, browsing, using or registering on the website, is proof that the visitor / user has read, understands and agrees to these terms and conditions and is bound by them. If you do not agree to be bound by these terms and conditions and are bound by them, you must not use this website.
2. USER RESPONSIBILITY
Website users www.snaga.gr accept that they will not use its website www.snaga.gr to send, publish, e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, defamatory or violates someone else’s privacy.In addition, individuals accept that the products they order through of the online store www.snaga.gr intended for personal use.
3. INTELLECTUAL PROPERTY RIGHTS
Except as expressly stated (copyrights of third parties, affiliates and suppliers), all content on the Website, including images, text and audiovisual material, graphics, photographs, drawings, texts, services and products, are the copyright of www.snaga.gr and are protected by the relevant provisions of Greek law, European law and international conventions. Any copying, reproduction, processing, resale or misleading the public regarding the real owner of the content of the website is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of the company. The names, images, logos, insignia, texts and audiovisual material representing the company and / or its online store www.snaga.gr and / or third parties contracted with them as well as their products or services, are the exclusive marks and distinctive features of the company and / or www.snaga.gr and / or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property. In any case, their appearance and exhibition on the website www.snaga.gr and in its online store should in no way be construed as a transfer or assignment of their license or right of use.
4. PERSONAL DATA
In order to carry out any transaction through the online store www.snaga.gr and to place orders for the company’s products, some personal information will be requested from the customer. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the number of a contact telephone, your e-mail address (e-mail) and in cases where the payment is made by credit card, the number, the expiration date of the card and the three-digit security code.
Credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the partner company that has undertaken the routing of the cards.
Any personal data that you declare anywhere on the pages and services of the website of www.snaga.gr, are intended exclusively and only to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 2472/97 on the protection against processing of personal data, as it applies each time. The online store www.snaga.gr operates in accordance with applicable Greek and Community legislation and keeps your personal data secure for as long as you are registered in a service of www.snaga.gr, which are deleted after the termination of the transaction in any way. The personal data you declare in the online store www.snaga.gr used exclusively by it or its affiliated companies, in order to support, promote and execute the transaction. The www.snaga.gr makes use of the information you provide to us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by www.snaga.gr (iv) his special offers, (v) offers and news of the company (vi) receipt of gifts after a lottery. You can choose whether or not to receive such communications from www.snaga.gr by subscribing to the newsletter.
The registration of your personal data by you means that you consent to this data being used by the employees of our company for the reasons mentioned above.
The records kept may be communicated to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions. The Customer has, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided by articles 11 to 13 of Law 2472/1997. If you have not yet reached adulthood before deciding whether or not you accept these terms and conditions you should study them with your parent or guardian and fully understand them, both you and your parent or guardian. Acceptance of the terms and conditions by the parent or guardian will be construed as their consent to them on your behalf. Parents or guardians are advised to supervise their children when using the Internet and mobile or other devices. If you invite your children to use the service, you give your consent to these terms and conditions.
5. USE OF COOKIES
www.snaga.gr uses “cookie” technology to improve and facilitate your visit to its website. The “cookies” are sent to your computer and identify you as a specific user, storing your personal preferences and technical information. We use a) Permanent cookies (ie cookies remain on your computer until you delete them) b) Temporary cookies (ie cookies remain until you close your browser).
The cookies themselves do not contain or disclose personal information. If you submit personal information through the website of www.snaga.gr, the information can be linked to the data stored in cookies. If you do not accept the use of cookies by www.snaga.gr, you can change the settings of your browser so that it does not accept cookies (instructions on how to change the settings of cookies in your browser can be found in the help section of the browser). For your convenience, the following websites are listed, which you can visit, in case you wish to enable or disable the use of cookies from your browser settings, to learn about the necessary relevant actions Internet Explorer http: //support.microsoft.com/kb/278835Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-storedChrome http://support.google.com/accounts/answer/61416?hl=enOpera http://www.opera.com/browser/tutorials/security/privacy/Safari http://support.apple.com/kb/PH5042Safari for iPad and iPhone http://support.apple.com/kb/HT1677
6. SECURITY
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the authentication of websites (websites) to network users and for the encryption of data between network users and web servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer. In addition, personal security is the password you give when you become a member of www.snaga.gr In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.
Finally, it should be reminded that the credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the cooperating company that has undertaken the routing of the cards.
All transactions you make through www.snaga.gr are governed by Greek, International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance selling.
7. THE PRODUCTS SOLD
The features and other details of the products available through our online store are available and you can find out by following the search instructions listed on our websites by clicking on the name or photo of the respective product. Small color differences and other variations on Products are possible due to different ways of capturing images, presentation technologies or other technical reasons. Our company is not responsible for these differences and discrepancies. Our company is not responsible for any damage resulting from improper use of the Products, including use in violation of the instructions for use.
The presentation at www.snaga.gr for sale products has the character of an invitation to express an interest in submitting an order proposal. For this reason, the above presentation does not imply any commitment of our company for the availability and / or adequacy of the displayed products.
Listed at www.snaga.gr prices include VAT 24%. They do not include transportation costs. The www.snaga.gr Reserves the right to adjust prices without having to inform the consumer in advance.
8. ORDERS
Place an order at www.snaga.gr can be done only by final consumers, who have, according to Greek law, full capacity for legal action, ie if they have completed the eighteenth (18th) year of age and there is no case of limitation of this capacity, as to draw up sales contracts. Orders on behalf of legally incompetent persons may be placed by their legal representatives, in accordance with the law. Orders can also be placed by legal entities (final consumers), through their legal representatives.
www.snaga.gr ensures, through its website and / or via email, the pre-contractual, ie before the completion of the order deposit, complete, accurate and clear information to the consumer, for the following, as defined in article 3 par. B of the Code of Consumer Ethics for Electronic Commerce (ΥΑ 31619οικ / 15-3-2017, ΦΕΚ Β΄969 / 2017) namely:
a) Full company name, registered office, postal address, VAT number, contact telephones / email address.
b) Registration number in GEMI.
iii. Main features of the products it sells and the quality of the services provided (eg the total price including VAT or other taxes, shipping costs, or any costs of returning the product any additional charges, the method of delivery, the duration of the offer or price, terms and methods of payment, guarantees, product size-dimensions), as well as for the means of payment.
a) Availability of services and products and the deadline within which the supplier undertakes to deliver the goods or provide the services.
v. Characteristics of charges, possible discount packages or special offers.
a) Terms of withdrawal from the contract as well as the termination or cancellation of the contract.
vii. The possibility of out-of-court settlement of their disputes and information about the recognized bodies of alternative dispute resolution of consumers, which the suppliers commit or are obliged to use for the settlement of the disputes. In the absence of such a commitment or obligation, the suppliers must specify whether they will make use of the relevant bodies.
viii. The possibility for electronic alternative dispute resolution.
a) The terms of after-sales service, any commercial guarantees (content, duration and extent of territorial validity), and the seller’s liability for actual defects and lack of agreed properties, according to articles 534 et seq.
b) The possible need for frequent maintenance of the products or the existence of spare parts at a very high cost in relation to the current price of these products.
c) The purpose of the processing, the recipients or the categories of recipients of the data and the existence of the right of access and objection.
xii. Codes of conduct or any credentials that bind them.
xiv. he above information to the consumer must be understandable, legal, true, up to date, easily accessible to all, including people with disabilities, and verifiable and must be in Greek and optionally in another language.
The contract for the sale of products between www.snaga.gr and the consumer from the online store www.snaga.gr, constitutes a distance selling contract and is drawn up following: (a) the placing of an order by the consumer, which is mutually accepted as a proposal to purchase the products mentioned in the order and (b) its acceptance order it from bubblewish.gr by sending a relevant e-mail to the consumer.
The submission of a valid order requires: a) the submission of all the necessary information for the conclusion of the contract of sale, b) the unconditional acceptance of all the terms of the contract of sale, regarding the products sold, the price, the shipping costs, the manner, the time and place of delivery of the products sold and c) the unconditional acceptance of these terms of use, which are an integral part of the contract under preparation.
9. PAYMENT METHODS
9.1 CREDIT / DEBIT CARD VIVA WALLET
By selecting this payment method, you will be transferred to a secure transaction environment of the partner company Viva, which has undertaken the routing of credit / debit cards.
We confirm that our company does not receive any information about your credit card.
9.2 PAY ON DELIVERY
Cash on delivery is available for purchases within Greece. For those who prefer this method, you receive the products (at the address you stated) through the company ELTA courier or the Speedex courier with which we work, and you pay the price of your order at the time of receipt. Your order has a delivery time of 1-5 working days.
9.3 DEPOSIT IN A BANK ACCOUNT
PIRAEUS BANK
IBAN: GR 11 0172 2150 0052 1510 1508
Beneficiary :
The reason should include your order number and your name .
Your order will be on hold and will be processed when we confirm that the amount has been deposited.
Bank charges as well as commissions are borne exclusively and entirely by the customer.
(To facilitate the process, you can send us a copy of the deposit in which you must have stated your order number and name, to the email address sales@snaga.gr or send us an e-mail with the date of deposit, the deposit bank, the deposit number, the order number, your name and a contact phone number to the above email address. If you do not deposit within 3 days your order will be canceled.
10. SHIPPING COST OF PRODUCTS
Greece:
For orders over 30 euros shipping is free.
For orders under 30 euros the shipping cost is 2 euros.
Shipments of products are made through the cooperating courier company ELTA courier (and its partners).
Also, the shipments of the products are made through the cooperating courier company Speedex courier (and its collaborators).
*** COD is not included in the above shipping costs.
11. RETURNS / CHANGES
In case the product you received is not satisfied for any reason, you can return it (and your money will be refunded by depositing it in your bank account), or change it.
Changes and returns are made within 2 calendar days from the date of receipt.
Returns / changes are only accepted if the products you wish to return or change are in the same condition in which you received them, ie they have not been worn beyond the test. Also any labels that come with the product should be there, just as it was when you received it. They must be accompanied by the original retail receipt or the invoice.
Greece:
For returns, the cost of shipping the product is borne by the buyer.
For changes, the cost of return and subsequent shipping of the product amounts to 6 euros (if sent by elta courier) and is charged to the buyer upon receipt of the change product.
- Returns of custom-made products are not accepted (Custom Size)
- Offers are non-refundable and non-exchangeable.
For any question you can call 231 129 8775 (10:00 am – 16:00 pm) or send us an email: sales@snaga.gr
12. OTHERS
A. Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you by e-mail, in order to tell us if you wish, under these conditions, the completion of your order. Our company does not bear any responsibility for any situation that is beyond its own fault and will do what is humanly possible for your best service.
B. www.snaga.gr reserves the right to modify or renew, the available products, the selling prices and the other terms and conditions of the transactions, without prior notice to the consumers. Our company undertakes the obligation to update this text for any change or addition.
C. The Consumer Code of Ethics for E-Commerce, as formulated based on the Decision No. 31619οικ / 15-3-2017 of the Minister of Economy and Development (ΕΤΚ Τευχ. ΒΔ 969 / 22-3-20170, is published by electronic our store www.snaga.gr and you can read it here: https: //www.e-nomothesia.gr/kat-emporeio/upourgike …
D. According to the Directive 2013/11 / EC, which was incorporated in the Greek legislation with the JM 70330/2015 and the Decision 31619 Government Gazette 969 / 22.3.2017 (article 8) the possibility of electronic settlement of consumer disputes with the Alternative Dispute procedure is provided Resolution throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.
E. It is hereby expressly agreed that any disputes arising from the application of these terms and the general use of the website by the visitor or its user, if not resolved amicably, are governed by Greek law and fall under the jurisdiction of its Courts. Thessaloniki.